Complaints, insight and remediation3 hours
Responding to a Complaint
From Right 10 to the Tribunal: what happens after an HDC complaint or council notification, and how to write an honest, well-evidenced response.
NZ$139DetailsAdd to cart
NZCourse catalogue
Online CPD courses for NZ practice: the full catalogue
Twelve self-paced ethics and professionalism courses for New Zealand practitioners, each mapped to the Code of Rights, the HPCA Act and your responsible authority's standards. Filter by profession, or by whether you are planning recertification or learning after a concern.
Profession
Topic
12 courses · Other HPCA Act professions
Complaints, insight and remediation 3
Complaints, insight and remediation3 hours
Remediation After a Concern
Turn a concern into a credible remediation plan: root-cause analysis, testable objectives, supervision and audit, and an organised evidence bundle.
NZ$139DetailsAdd to cart
Complaints, insight and remediation3 hours
Insight: Understanding, Developing and Demonstrating It
Understand and show genuine insight: the four elements decision makers weigh, red flags of limited insight, and a seven-question reflection method.
NZ$139DetailsAdd to cart
Want the full picture for Other HPCA Act professions? Read the CPD and renewal guide
The 12 courses and the New Zealand rules behind them
Every course is online and self-paced, with knowledge checks, a 20-question final assessment (80%, 16 of 20), a certificate and a structured reflective account.
| Course | CPD hours | Price | New Zealand anchor |
|---|---|---|---|
| Probity and Honesty in Practice | 3 | NZ$139 | HPCA Act s 100; MCNZ Medical certification (2023) |
| Professional Boundaries with Patients, Whānau and Colleagues | 3 | NZ$139 | Code of Rights Right 2; MCNZ Sexual boundaries (2018); NCNZ Professional Boundaries guidelines (2012) |
| Ethics for New Zealand Health Practitioners | 3 | NZ$139 | Code of Rights; Te Tiriti and cultural safety; End of Life Choice Act 2019 |
| Professionalism in Practice for Health Practitioners | 3 | NZ$139 | MCNZ Good medical practice (2021); NCNZ Code principles 6 and 8 |
| Responding to a Complaint | 3 | NZ$139 | Code of Rights Right 10; HDC Act 1994; PCC process under the HPCA Act |
| Open Disclosure After Harm | 3 | NZ$139 | Right 6; HDC open disclosure guidance (2019); MCNZ Disclosure of harm (2024) |
| Informed Consent and Communication | 3 | NZ$139 | Rights 5, 6 and 7; MCNZ Informed consent (2021) |
| Health Information Privacy and Confidentiality | 3 | NZ$139 | Privacy Act 2020; HIPC 2020, including rule 3A from 1 May 2026 |
| Clinical Documentation and Record Keeping | 3 | NZ$139 | Health (Retention of Health Information) Regulations 1996 (10 years); MCNZ Patient records (2020) |
| Insight: Understanding, Developing and Demonstrating It | 3 | NZ$139 | Roberts v PCC [2012] NZHC 3354 penalty principles |
| Remediation After a Concern | 3 | NZ$139 | HPCA Act competence and recertification programmes (ss 38–41); conditions on scope |
| Reflective Practice for Health Practitioners | 2 | NZ$109 | Reflection in recertification programmes; HPCA Act s 44(4) |
- Probity and Honesty in PracticeNZ$139Add to cart
- Professional Boundaries with Patients, Whānau and ColleaguesNZ$139Add to cart
- Ethics for New Zealand Health PractitionersNZ$139Add to cart
- Professionalism in Practice for Health PractitionersNZ$139Add to cart
- Responding to a ComplaintNZ$139Add to cart
- Open Disclosure After Harm: Honest Communication When Care Goes WrongNZ$139Add to cart
- Informed Consent and CommunicationNZ$139Add to cart
- Health Information Privacy and ConfidentialityNZ$139Add to cart
- Clinical Documentation and Record KeepingNZ$139Add to cart
- Insight: Understanding, Developing and Demonstrating ItNZ$139Add to cart
- Remediation After a ConcernNZ$139Add to cart
- Reflective Practice for Health PractitionersNZ$109Add to cart
Choose by purpose: recertification or learning after a concern
For recertification and your PDP
Start with the gaps in your professional development plan. Consent, privacy, record keeping, open disclosure and ethics map onto standards every responsible authority expects, and Reflective Practice helps with the written reflections many programmes ask for.
After a complaint or concern
Facing an HDC complaint or a Professional Conduct Committee? Responding to a Complaint, Insight and Remediation After a Concern work as a set with the matching topic course. Read our fitness to practise guide for how the process runs.
Fitness To Practice is independent and not approved by any responsible authority or the Tribunal. Where education is part of an order or condition, the body that set it decides what counts, so get its answer (or your supervisor's or lawyer's) before buying anything here.
Choose by profession
- Doctors: Medical Council statements, from Good medical practice to disclosure of harm. See MCNZ recertification.
- Nurses: the Code of Conduct principles and the six pou. See Nursing Council recertification.
- Midwives: the Midwifery Council Code of Conduct. See Midwifery Council recertification.
- Oral health practitioners: the Dental Council Standards Framework. See Dental Council recertification.
- Pharmacists: the Pharmacy Council Code of Ethics 2018. See Pharmacy Council recertification.
- Allied practitioners: psychologists, physiotherapists, paramedics and more. See allied health recertification.
Buying for a team or practice? Ask us about group enrolment.
Choosing a course: questions
Which course should I take first if I only have time for one?
Start with the biggest gap in your professional development plan. If nothing stands out, Informed Consent and Communication or Clinical Documentation and Record Keeping suit most practitioners, because consent and records come up in many HDC complaints. After a concern, choose the course matching the issue raised.
Why is Reflective Practice cheaper than the other courses?
It is shorter: 2 CPD hours at NZ$109, while the other eleven courses are 3 CPD hours at NZ$139. The format is the same, with knowledge checks, a 20-question final assessment at 80% and a certificate, and it pairs well with any topic course.
Do the courses cover Te Tiriti o Waitangi and cultural safety?
Yes, where relevant. Cultural safety features in Medical Council standards, the Nursing Council pou (including kawa whakaruruhau) and Pharmacy Council recertification. Ethics and Professional Boundaries cover whānau, tikanga and culturally safe practice directly, with New Zealand scenarios you can draw on in your reflections.
Which courses suit psychologists, physiotherapists or paramedics?
All twelve. Allied practitioners work under the same Code of Rights, privacy rules and HPCA Act processes as doctors and nurses. Courses name the main allied codes where relevant, and you can record them against your own board's continuing competence or CPD programme.
Can I take several courses together after a complaint?
Yes. Many practitioners combine Responding to a Complaint, Insight and Remediation After a Concern with the matching topic course. This cannot replace legal advice or education ordered by a regulator, and no course guarantees an outcome. Check the terms of any order with your regulator, supervisor or lawyer first.
Are course prices shown in New Zealand dollars?
Yes: NZ$139 for each 3-hour course and NZ$109 for the 2-hour Reflective Practice course. The checkout shows the final amount before you pay. Practices and employers wanting several places can ask about group enrolment through our contact page, and each learner gets their own certificate.
Official sources
Checked October 2026. Rules and processes change, so confirm the current position with the official source. This page is general information, not legal advice.
Not sure which course fits?
Tell us your profession and what you need the learning for, and we will point you to the most relevant course.