Remediation After a Concern

What you will learn

• Explain the purpose of remediation within the public-protection framework of the HPCA Act 2003.
• Describe competence reviews, competence programmes, recertification programmes, conditions on scope and interim orders, and the consequences of not completing a programme.
• Explain how HDC recommendations under the Code of Rights, PCC recommendations and HPDT conditions require remediation.
• Apply the Roberts v PCC penalty principles to explain why credible remediation matters.
• Define a concern precisely and identify its root causes, including system and cultural safety factors.
• Write testable remediation objectives linked to the relevant code, standard or Code right.
• Select an effective mix of education, supervision, mentoring, audit and feedback.
• Build an organised evidence bundle with a concern-to-evidence map, a reflective statement and informed testimonials.
• Comply with orders and conditions and present remediation at each stage of the process.
• Plan safeguards that sustain change through your recertification programme.

Course facts

CPD value

Approximately 3 CPD hours (estimated learning time including knowledge checks, reflection and assessment)

Audience

Registered health practitioners in Aotearoa New Zealand under the HPCA Act 2003: doctors, nurses, midwives, oral health practitioners, pharmacists, psychologists, physiotherapists, paramedics and other allied health practitioners

Standards covered

Health Practitioners Competence Assurance Act 2003 (competence, conduct and discipline provisions); Code of Health and Disability Services Consumers’ Rights; MCNZ Good medical practice; Nursing Council Code of Conduct and standards of competence; Midwifery Council Code of Conduct; Dental Council Standards Framework; Pharmacy Council Code of Ethics 2018; Health Information Privacy Code 2020; HQSC National adverse events policy 2023

Format

Self-paced, gated lessons with knowledge checks, case studies and reflection

Assessment

20 scenario-based questions, 80% to pass (16 of 20)

Outcome

Certificate of completion and a written reflection for your CPD record

Alignment

Mapped to the standards of the Medical Council, Nursing Council, Midwifery Council, Dental Council, Pharmacy Council and other responsible authorities under the HPCA Act; not accredited or approved by any of them

Syllabus

11 sections, 3 CPD hours, 20-question final assessment

1. 1Remediation in the New Zealand context3 lessons

   • What remediation means for New Zealand health practitioners
   • Protection, not punishment: why remediation matters
   • Remediation, reflection, insight and recertification
2. 2The legal and regulatory framework for remediation4 lessons

   • The competence pathway under the HPCA Act
   • HDC complaints, the Code of Rights and recommendations
   • Professional Conduct Committees and the Tribunal
   • How the responsible authorities approach remediation
3. 3Understanding the concern and its root cause3 lessons

   • Defining the concern precisely
   • Finding the root cause: individual and system factors
   • Cultural safety, equity and the consumer’s perspective
4. 4Designing a remediation plan3 lessons

   • Setting objectives that can be tested
   • Choosing the right mix of activities
   • Working within orders, conditions and employer processes
5. 5Remediation activities in practice3 lessons

   • Targeted education that changes practice
   • Supervision and mentoring
   • Audits, practice review and feedback
6. 6Building the evidence bundle3 lessons

   • What makes remediation evidence persuasive
   • Structuring the evidence bundle
   • Reflective statements and testimonials
7. 7Presenting remediation through the process3 lessons

   • Remediating before a decision is made
   • Complying with orders, conditions and reporting
   • Case studies across the professions
8. 8Sustaining change and preventing recurrence3 lessons

   • Embedding change in everyday practice
   • Recognising early warning signs and seeking support
   • Remediation, change and the regulatory horizon
9. 9Conclusion and key points1 lesson

   • Conclusion and key points
10. 10References and further reading1 lesson

    • References and further reading
11. 11Your reflective account1 lesson

    • Your reflective account

Who this course is for

Registered health practitioners in Aotearoa New Zealand under the HPCA Act 2003: doctors, nurses, midwives, oral health practitioners, pharmacists, psychologists, physiotherapists, paramedics and other allied health practitioners.