Ethics and professional conduct
MediSave and MediShield Life claims, TOSP coding, CHAS, panels and TPAs, fees, fee splitting and conflicts of interest for Singapore health professionals
Registered health professionals in Singapore: doctors, dentists and oral health therapists, nurses and midwives, pharmacists, optometrists and opticians and allied health professionals, plus practice owners, Principal Officers, Clinical Governance Officers and managers responsible for claims and fees.
Structured learning and a written reflection to show insight after a complaint, an investigation or a board inquiry.
Focused learning on a core standard of practice, with a certificate and reflection for your portfolio.
This course is about the money that moves through everyday health practice in Singapore and the professional duties that come with it. It follows each funding stream a practitioner is likely to touch: MediSave and MediShield Life claims, MOH accreditation, claims authorisation and TOSP coding; MOH's Claims Management Office, claims rules, independent adjudication and the Escalation and Enforcement Framework; CHAS, Healthier SG and chronic care funding; corporate panels, third-party administrators, insurers, migrant worker medical insurance and work injury claims; dispensing margins, pharmacy sales and industry relationships; and the fees, packages, prices and commercial interests that sit behind treatment, referral and product recommendations.
It is written for doctors, dentists and oral health therapists, nurses and midwives, pharmacists, optometrists and opticians and allied health professionals in Singapore, and for practice owners, Principal Officers, Clinical Governance Officers and managers who design billing and claiming systems. It goes deeper than a general probity course: rather than restating that honesty matters, it explains the claiming rules, the audit and enforcement tools MOH actually uses, the SMC and SDC rules on fees, fee splitting, kickbacks and financial interests, and the systems that keep a practice's claims, charges and interests defensible.
Financial concerns can reach a practitioner from several directions at once: an MOH claims review, suspension from a financing scheme, a Board complaint, a police, Commercial Affairs Department or CPIB investigation, and civil recovery by an insurer. The final section explains how these processes interact, how disciplinary bodies approach financial dishonesty, and how to correct problems promptly and show credible insight.
10 sections · 25 lessons · 3 hours (estimated) · 20-question final assessment
Final assessment
20scenario-based questions
Certificate of completion
A certificate of completion for your learning portfolio.
The course includes a structured reflective account template: guided prompts to record what you learned, how you will apply it and how the change will show in your practice. It gives you written evidence of insight after a concern, and a ready record for your CPD portfolio.
Write it in your own words and leave out anything that could identify a patient, a colleague or a case. If you have an open complaint or case, talk to your adviser before reflecting on it in writing.
Probity covers honesty across records, certificates, declarations and conflicts in general. This course goes deeper on money: MOH's claims rules and enforcement for MediSave, MediShield Life and CHAS, TOSP coding, panels and TPAs, fee rules under SMC ECEG section H and SDC ECEG 5.6, and the practice systems that keep claims and charges defensible.
Yes. It explains MOH accreditation, claims authorisation, TOSP coding, the Claims Management Office set up in 2022, specialty claims rules, independent adjudication, rectification and refund without recovery from patients, mandatory training, and suspension or revocation of accreditation for repeated or egregious non-compliance.
It explains, using MOH's published findings, what upcoding, inappropriate multi-coding, coding without clinical indication and claiming cosmetic procedures as medical look like, why the principal surgeon remains responsible when staff enter codes, and how to run a simple pre-submission coding check.
Yes. It covers the SDC ECEG rules on interests, fee splitting, kickbacks and undue influence, pharmacy sales targets and Pharmacy-only supplies, the AHPC's guidance on overservicing and fee splitting, prepaid packages, optical product sales and commercial conflicts in nursing and aesthetics.
It covers fair fees and Lim Mey Lee Susan v SMC, MOH fee benchmarks and bill sizes, written estimates and financial counselling, changes in cost during treatment, packages and refunds, debt recovery, and the Healthcare Services (Advertisement) Regulations 2021 on prices, promotions and testimonials.
It explains how scheme, licensing, disciplinary, criminal and civil processes interact and how to correct problems and show insight. If MOH, a Board or a Tribunal has set requirements, that body decides what meets them, so confirm before enrolling. No outcome is promised.
It is about 3 hours of learning, ending in a 20-question scenario assessment with an 80% pass mark and a reflective account. It counts only if your Board or the relevant accrediting body accepts it, so check your current requirements.
Every legal and regulatory point comes from primary sources: the Acts that set up each professional board, the boards' own codes and guidance, and the Ministry of Health. Anything we cannot confirm is left out.
Lessons, scenarios and assessment questions are written by us for each edition separately, then checked for accuracy, teaching quality and fair assessment before publication.
When a code, standard or law changes, the affected courses are reviewed and updated. Reported errors in legal or regulatory facts are corrected first.
Honesty in records, medical certificates, MediSave and MediShield Life claims, declarations, advertising and conflicts of interest, mapped to the SMC ECEG and other Singapore codes.
Clear, honest and defensible notes for Singapore practice: what a good entry contains, late entries and corrections, AI scribes, PDPA access requests and MOH retention periods.
Turn a concern into a credible remediation plan: precise definition, root-cause analysis, testable objectives, supervision and audit, and an evidence bundle that shows real change.
