Open Disclosure After Harm: Honest Communication When Care Goes Wrong
Honest communication when care goes wrong: SMC ECEG C13, board codes, MOH serious reportable events, apology, family-centred disclosure and accurate records.
Consent, privacy and communication
Applying Hii Chii Kok, section 37 of the Civil Law Act, the Mental Capacity Act and your board's code to everyday decisions in Singapore
Registered health professionals in Singapore: doctors, nurses and midwives, dentists and oral health therapists, pharmacists, allied health professionals, optometrists and opticians.
Structured learning and a written reflection to show insight after a complaint, an investigation or a board inquiry.
Focused learning on a core standard of practice, with a certificate and reflection for your portfolio.
This course is a practical guide to informed consent and communication for registered health professionals in Singapore. It explains the legal framework, including the Court of Appeal's decision in Hii Chii Kok v Ooi Peng Jin London Lucien, the statutory standard for medical advice in section 37 of the Civil Law Act, the Mental Capacity Act 2008 and the Advance Medical Directive Act, and applies it to the situations that cause most difficulty: language and interpreters, health literacy, refusal and withdrawal, emergencies, capacity, Lasting Powers of Attorney and deputies, minors, family involvement, teaching, research, intimate examinations and chaperones.
It is written for doctors, nurses and midwives, dentists and oral health therapists, pharmacists, allied health professionals and optometrists and opticians. Fictional case studies are set in Singapore hospitals, polyclinics, private clinics, pharmacies, dental practices and community settings, and each section links the law to the consent expectations of the SMC Ethical Code and Ethical Guidelines (C6 and C11), the SNB Code for Nurses and Midwives, the SDC Ethical Code and Ethical Guidelines and the codes of the SPC, AHPC and OOB.
Consent and communication are recurring themes in complaints to institutions and the professional boards. The course explains how consent concerns are handled, what the Court of Three Judges said about the disciplinary threshold in SMC v Lim Lian Arn, and how to show insight and targeted remediation if your own practice is questioned.
11 sections · 24 lessons · 3 hours (estimated) · 20-question final assessment
Final assessment
20scenario-based questions
Certificate of completion
A certificate of completion for your learning portfolio.
The course includes a structured reflective account template: guided prompts to record what you learned, how you will apply it and how the change will show in your practice. It gives you written evidence of insight after a concern, and a ready record for your CPD portfolio.
Write it in your own words and leave out anything that could identify a patient, a colleague or a case. If you have an open complaint or case, talk to your adviser before reflecting on it in writing.
For advice about risks and alternatives, the Court of Appeal in Hii Chii Kok v Ooi Peng Jin London Lucien (2017) adopted a patient-centred approach. Since 1 July 2022, section 37 of the Civil Law Act sets a statutory standard for medical advice that prevails where the two differ. Diagnosis and treatment are still judged by the Bolam-Bolitho test.
In outline, advice must be supported by a respectable body of medical opinion that is logical, and the patient must be given the information a person in their circumstances would reasonably need, plus information the professional knows or ought reasonably to know is material to that particular patient. Withholding information needs reasonable justification.
Not unless they hold legal authority, such as a Lasting Power of Attorney covering healthcare decisions or a court deputyship, and the patient lacks capacity for the decision. Otherwise the treating team decides in the patient's best interests under the Mental Capacity Act, after consulting the family closely.
The common law age of majority is 21, and there is no general statute setting an age for medical consent below 21. Professionals assess whether the young person has sufficient maturity and understanding for the particular decision. SMC ECEG C6 sets out how to handle disagreement between minors and parents.
Yes. It explains who may decide for a patient who lacks capacity, the limits on donees and deputies (including that they cannot refuse life-sustaining treatment), the MCA best interests checklist, the requirements for an Advance Medical Directive and the role of advance care planning.
Yes. It covers SMC ECEG C11 on third parties and chaperones, the SDC recommendation on chaperones for dental treatment, consent for intimate examinations, examinations under anaesthesia by students and trainees, and patients' preferences about the gender of the professional.
It is for doctors, nurses and midwives, dental professionals, pharmacists, allied health professionals, optometrists and opticians in Singapore. It takes about three hours with a 20-question assessment at 80%.
Every legal and regulatory point comes from primary sources: the Acts that set up each professional board, the boards' own codes and guidance, and the Ministry of Health. Anything we cannot confirm is left out.
Lessons, scenarios and assessment questions are written by us for each edition separately, then checked for accuracy, teaching quality and fair assessment before publication.
When a code, standard or law changes, the affected courses are reviewed and updated. Reported errors in legal or regulatory facts are corrected first.
Honest communication when care goes wrong: SMC ECEG C13, board codes, MOH serious reportable events, apology, family-centred disclosure and accurate records.
Capacity in Singapore practice: the five principles, the two-part test, best interests and section 7, LPAs and deputies, AMDs, restraint and the MH(CT)A.
Consultation skills, language and family involvement, interpreters, communication access, difficult conversations and teleconsultation for Singapore practice.